Moontrail.com
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Coronavirus Status

Status

As of March 23rd, 2020, non-essential businesses in San Antonio are required to close from March 24th until April 9th due to the COVID-19 pandemic. As a result, we will be closing our retail store and processing of all online orders will be delayed until the restrictions are lifted.

Orders

You may place an order online as normal, however the items you purchase will not ship until the restrictions are lifted, which is anticipated to be on April 10th, 2020. After restrictions are lifted orders will be processed on a first-in-first-out basis.

We will not be able to cancel an order placed until we re-open.

Returns

We will not be able to process returns until restrictions are lifted.

The 30-day return policy will be extended during this time. Any shutdown days will not count towards return policy days.

Contact

All correspondence must go through our contact us page.

E-mails and RMA requests will not be answered until restrictions are lifted.

We appreciate your understanding, while we navigate through this unprecedented time.

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